Release date : June 30 , 2025
Update date : 2025-06-30
Effective date : 2025-06-30
[Shenzhen Raching Technology Co., Ltd] (hereinafter referred to as“we”) attaches great importance to the protection of your personal data. In the process of providing this application to you, we will strictly comply with the provisions of the European Union's General Data Protection Regulation and only collect and process your personal data within the scope stated in this privacy policy(hereinafter referred to as“this policy”).
Please read and understand this policy carefully before you submit personal data to us. Please note that this policy only applies to this application. If you use other products or services we provide, please refer to other privacy policies applicable to those products or services.
This policy helps you understand the following:
1. Who we are
2. What personal data we collect about you
3. On what legal basis we process your personal data
4. How we manage your personal data
5. How we entrust you to process, share, transfer and disclose your personal data
6. How your personal data is transferred outside the EU / EEA
7. What rights do you have
8. How we protect children’s personal data
9. How to update this policy
10.How to contact us
We, [Shenzhen Raching Technology Co., Ltd], are a company registered in [Room 407, 4th Floor, Tower B, Weidonglong Business Building, Meilong Avenue No. 194, Longhua New District, Shenzhen, China]. As the data controller who determines the data processing activities of this application, we have full rights to this application and will be responsible for processing all matters related to this application.
In order to better provide you with services and realize the basic functions of this application, we collect the following personal data from you:
(1) In order for you to register successfully and verify your account, we need to collect your username, password, email address, and mobile phone number, and use your personal information in compliance with relevant laws and regulations;
(2) In order for you to operate related equipment smoothly and ensure the normal operation of the equipment, we need to collect your IP address, city, time zone, equipment information (including but not limited to WIFI box number, WIFI box MAC address, SSID , hardware device number, hardware device identification code, device MAC address, etc.) and the device real-time data (including but not limited to software version, time, temperature, fault code, etc.);
(3) In order for you to smoothly report equipment faults and push fault information to you when necessary, we need to collect your email address and mobile phone identification code.
(4) When you use our specific products or services: If you are using our network distribution function and card binding function, we need to obtain your Bluetooth permission; if you are using the device addition function and avatar switching function, We need to obtain your camera permission. The device adding function also needs your location permission to obtain Wi-Fi information based on your city and time zone. The avatar switching function also needs your storage permission to read your local photos.
3. On what legal basis we process your personal data
We collect and process your personal data only to the extent necessary to fulfill the above purposes. Such processing is necessary to perform the obligations stipulated in the smart hardware device purchase agreement with you and to provide you with smart home and corresponding services (including this application). Therefore, we are necessary to perform the contract. Serves as the legal basis for the above data processing activities. The legal basis for such processing activities is your consent when you use certain of our products or services.
4.1 Storage of your personal data
Your personal data will be properly stored on our rented servers[Alibaba Cloud] located in [China-Shanghai], [Germany-Frankfurt], and [USA-Virginia]. Users who have not logged in to the APP for one consecutive year will be Send an email reminder. If the user does not respond, the corresponding data will be destroyed after one month.
4.2 Ensure the security of your personal data
The servers we use have industry-leading security capabilities to fully protect the security of your personal data. In addition, we also strive to protect your personal data from unauthorized access, use, disclosure, modification, destruction, damage, loss or other forms of illegal processing by strengthening security measures in management and technology, such as access control, encryption, and employee training.
The online environment is not absolutely secure. In the event of a personal data security incident, we will fulfill our notification obligations, which may include informing you of the following information: the basic situation of the security incident and the possible impact, the disposal measures we have taken or will take, and suggestions for you to independently prevent and reduce risks, etc. We will strive to inform you in a timely manner via phone calls, emails, push notifications, etc. Under certain circumstances, we may publish announcements on the company's official website.
If you know or have reason to believe that your personal data has been lost, stolen, misappropriated or otherwise invaded, or there is any actual or suspected misappropriation of your personal data, you may contact us promptly.
In principle, we will only transfer your personal data to third parties with your notification and authorization. In order to ensure the security of your personal data, we follow the principle of minimization and comply with applicable legal requirements when sharing, transferring or disclosing your personal data to the following third parties.
Service providers: For example, service providers that provide support for our IT systems, assist us in data processing, and cloud service providers that provide us with underlying cloud services. We have signed a data processing agreement with relevant service providers to fully ensure the legal and safe processing of your personal data;
API/SDK service provider: In order for you to use the various functions and services of this application normally, we will embed the SDK of authorized partners or other similar applications in this application (specifically, if you use the following corresponding third-party services to carry out corresponding data processing activities):
Alibaba Cloud SDK
Function modules: registration, account login, push notification
Purpose of use: used to push device change information and some user operation information
Information collection details: device Token, mobile phone system and mobile phone model, device MAC address, address book, text messages, call records, camera, software installation list, running process information
Privacy policy address: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=a2c4g.11186623.2.6.4660123ed06uEC
Xiaomi pushes SDK
Function module: push notification
Purpose of use: used to push device change information and some user operation information
Information collection details: your IMEI /OAID (applicable to Android Q and above systems), IMEI MD5/MEIDMD5, Android ID, VAID, AAID, and your MID (applicable to MIUI systems)
Privacy policy address: https://dev.mi.com/console/doc/detail?pId=1822
OPPO pushes SDK
Function module: push notification
Purpose of use: used to push device change information and some user operation information
Information collection details: Your device related information (Serial Number, User ID, Android ID, Google Advertising ID, phone Region settings, device model, phone battery, phone operating system version and language), application information using push services (APP package name and version number, running status), push SDK version number, network-related information (P or domain name Connection result, current network type), message sending result, notification status bar (notification bar permissions, user click behavior), lock screen status (whether the screen is locked, whether the screen is allowed to be locked)
Privacy policy address: https://open.oppomobile.com/wiki/doc#id=10288
VIVO pushes SDK
Function module: push notification
Purpose of use: used to push device change information and some user operation information
Information collection details: Device and application information: including operating system version number, application information, device identifier (SIM, mobile country code and vivo Android device's mobile network number), mobile operator, language, system settings, device and application data
Privacy policy address: https://www.vivo.com.cn/about-vivo/privacy-policy
We will conduct strict security testing on the system programming interface ( API ) and software development kit ( SDK ) used by authorized partners to obtain personal information, and agree on strict data protection measures with authorized partners to ensure that they comply with our agreements and this Agreement. Your personal data is collected and processed in accordance with the Privacy Policy.
… (Other potential partners involved in personal data processing activities)
Government agencies, regulatory agencies, etc.: If any applicable laws or in response to legal procedures require the disclosure of personal data, we will learn from the specific law enforcement agencies about the basis for disclosure, and on the basis of ensuring that the disclosure is safe and legal, we will disclose it to the law enforcement agencies based on the minimum necessary principle provide information;
Commercial transactions: When involving mergers, acquisitions, bankruptcy liquidations, asset transfers or similar transactions, if personal data transfer is involved, we will require the new companies and organizations that hold your personal data to continue to be subject to the requirements and commitments of this privacy policy. and security measures, for example, it will not exceed the above-mentioned purpose of using personal data, otherwise we will require the company or organization to seek your authorization and consent again;
Due to the normal operation and maintenance of this application, the service providers we entrust need to remotely access your personal data from other countries or regions outside the EU / EEA (including China). The level of personal data protection in these countries or regions may Not EU / EEA. In order to fully protect the security of your personal data, we have signed a standard agreement text for cross-border data transmission as the corresponding transmission mechanism. You can obtain the corresponding transfer agreement text by contacting us.
Due to the necessity of normal operation and maintenance of this application, the service provider we commissioned needs to remotely access your personal data from other countries or regions outside the EU/EEA (including China), and the level of personal data protection in these countries or regions may not be as high as that in the EU/EEA. In order to fully protect the security of your personal data, we have signed a standard cross-border data transmission agreement as the corresponding transmission mechanism. You can obtain the corresponding transmission agreement by contacting us.
According to relevant legal provisions, you have the following rights with respect to your personal data:
According to relevant laws and regulations, you have the following rights to your personal data:
( 1 ) Right to know and access : You have the right to know relevant information about our processing of your personal data and the right to access such personal data;
( 2 ) Right of correction : If your personal data changes, please inform us in time. You have the right to request to update or correct inaccurate or incomplete personal data; you have the right to change or delete your personal data and registration information, unbind third-party accounts (Apple ID, WeChat, QQ), cancel system location authorization , camera and storage permissions, but please note that deleting relevant information and canceling relevant permissions may also delete any information you store in the system and affect the use of related functions, and you need to bear the corresponding risks.
( 3 ) Right to deletion : You have the right to request the deletion of your personal data when the processing of your personal data is no longer necessary for the purpose for which we collected or processed the data;
( 4 ) Right to data portability : You have the right to request that we transfer personal data to you or another controller in a structured, common, machine-readable, and technically feasible manner;
( 5 ) Right to restrict processing : If we no longer need to process your personal data but you need the data in connection with legal claims, or if we have unlawfully processed your personal data but you do not ask us to delete the data , you have the right to restrict our processing of your personal data when you request data correction or object to data processing. When you exercise this right, we will continue to store your personal data only with your consent and only for the purpose of establishing, exercising or defending legal claims, protecting the legal rights of others or for purposes of important public interest. Only then will it be processed;
( 6 ) The right to complain to the regulatory agency : If you have any objections to our data processing activities and this policy, you have the right to complain to the regulatory agency in your country or region.
We guarantee that you can legally exercise the relevant rights described in this article by contacting us or through settings. Please note that we may ask you to verify your identity and request before taking further action on your request. Normally, we will not charge you any fees unless the request exceeds our regular requirements. If you have any questions, please feel free to contact us.
Our products and services are primarily intended for adults. We do not knowingly collect personal data from children under the age of 14 without the consent of the child's parent or guardian. For children’s personal data collected with the consent of parents or guardians, we will only use or disclose such data only in accordance with the GDPR and with the explicit consent of the parent or guardian .
If we become aware that personal data has been collected from a child under the age of 14 without the appropriate consent, we will take immediate steps to delete such data from our records. Where we do collect children’s personal data with verifiable consent, we will use or disclose it only as permitted by law and only for the purposes explicitly agreed to by the parent or guardian.
We may update this privacy policy from time to time. When changes are made, we will post the latest version in a prominent location on this webpage. For material changes, we will use more noticeable methods to notify you, such as email, SMS, or pop-up notifications on our website.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, or if you wish to exercise your rights under applicable data protection laws (such as access, correction, deletion, or objection), you may contact us using the details below. We aim to respond within 30 calendar days of receiving your inquiry.
Contact information:
Email : sales@raching.com
Phone: 4006529519
Address: Room 407, 4th Floor, Tower B, Weidonglong Business Building, Meilong Avenue No. 194, Longhua New District, Shenzhen, China
Thank you for taking the time to learn about our privacy statement.