Privacy Policy

Release date: December 29, 2022

Update date: 2022-12-29

Effective date: 2022-12-29

foreword

[Shenzhen Topband Software Technology Co., Ltd.] (hereinafter referred to as "we") attaches great importance to the protection of your personal data. In the process of providing [EV Pile] (hereinafter referred to as "this application") to you, we will strictly follow the provisions of the European Union's "General Data Protection Regulation", only in this privacy policy (hereinafter referred to as "this policy") Collect and process your personal data within the scope of the statement.

Please read and understand this policy carefully before you submit personal data to us. Please note that this policy only applies to this application. If you use other products or services we provide, please refer to other privacy policies applicable to the product or service.

This policy helps you understand the following:

1. Who we are

2. What personal data we collect about you

3. On which legal basis do we process your personal data

4. How we manage your personal data

5. How do we entrust processing, sharing, transfer, and disclosure of your personal data

6. How your personal data is transferred outside the EU/EEA

7. What rights do you have

8. How we protect children's personal data

9. How this policy is updated

10. How to contact us

1. Who we are

We, [Shenzhen Topband Software Technology Co., Ltd.], are a company registered in [Rooms B302-306, 400-401, 411-412, Research Institute of Tsinghua University, High-tech Industrial Park, Nanshan District, Shenzhen]. As the data controller who determines the data processing activities of this application, we have complete rights to this application and will be responsible for handling various matters related to this application.

2. What personal data we collect about you

In order to provide you with better services and realize the basic functions of this application, we collect the following personal data from you:

(1) In order to enable you to successfully register and verify your account, we need to collect your user name, password, email address, mobile phone number, and use your personal information under the premise of complying with relevant laws and regulations;

(2) In order to enable you to operate related equipment smoothly and ensure the normal operation of the equipment, we need to collect your IP address, city, time zone, and equipment information (including but not limited to WIFI box number, WIFI box MAC address, SSID, hardware Device number, hardware device identification code, device MAC address, etc.) and device real-time data (including but not limited to software version, time, temperature, fault code, etc.);

(3) In order to enable you to smoothly report equipment failures and push failure information to you when necessary, we need to collect your email address and mobile phone identification number.

(4) When you use our specific products or services: if you are using our network distribution function and card binding function, we need to obtain your Bluetooth permission; if you are using the device adding function and avatar switching function, We need to obtain your camera permission. The device addition function also needs to obtain your location permission to obtain Wi-Fi information according to your city and time zone. The avatar switching function also needs to obtain your storage permission to read your local photos. .

3. On which legal basis do we process your personal data

We only collect and process your personal data within the scope necessary to achieve the above purposes. Such processing is to fulfill the obligations stipulated in the smart hardware device purchase agreement with you and the data processing activities necessary for the smart home and corresponding services (including this application) provided to you, so it is necessary for us to perform the contract as the legal basis for the above-mentioned data processing activities. The legal basis for such processing activities is based on your consent when you use certain of our products or services.

4. How we manage your personal data

4.1 Storage of your personal data

Your personal data will be properly stored on our rented [Alibaba Cloud] servers located in [China-Shanghai], [Germany-Frankfurt], and [US-Virginia]. Send an email reminder, if the user does not respond, the corresponding data will be destroyed after one month.

4.2 Safeguarding the security of your personal data

The servers we use have industry-leading security capabilities, which can fully protect the security of your personal data. In addition, we strive to protect your personal data from unauthorized access, use, disclosure, modification, destruction, Damaged, lost or otherwise illegally dealt with.

The network environment is not absolutely safe. In the event of a personal data security incident, we will fulfill our notification obligation, which may include informing you of the following information: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and your own protection and recommendations for risk reduction. We will try our best to inform you in a timely manner by telephone, email, push notification, etc., and under certain circumstances, we may publish an announcement on the company's official website.

If you know or have reason to believe that your personal data has been lost, stolen, misappropriated or otherwise compromised, or there is any actual or suspected misappropriation of your personal data, you can contact us in a timely manner.

5. How do we entrust processing, sharing, transfer, and disclosure of your personal data

In principle, we only transfer your personal data to third parties upon notification and obtaining your authorization. In order to ensure the security of your personal data, we share, transfer or disclose your personal data to the following third parties in accordance with the principle of minimization and in compliance with applicable legal requirements.

Service providers: For example, service providers who support our IT systems, assist us in processing data, and cloud service providers who provide us with underlying cloud services. We have signed a data processing agreement with relevant service providers to fully guarantee the legal and safe processing of your personal data;

API/SDK service provider: In order to enable you to use the various functions and services of this application normally, we will embed the SDK of authorized partners or other similar applications in this application (specifically, when you use the following corresponding third-party services to carry out the corresponding data processing activities):

Alibaba Cloud SDK

Functional modules: registration, account login, push notification

Purpose of use: used to push device change information and some user operation information

Information collection details: device Token, mobile phone system and mobile phone model, device MAC address, address book, SMS, call records, camera, software installation list, running process information

Privacy policy address: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=a2c4g.11186623.2.6.4660123ed06uEC

Xiaomi Push SDK

Functional module: push notification

Purpose of use: used to push device change information and some user operation information

Information collection details: your IMEI /OAID (for Android Q and above systems), IMEI MD5/MEIDMD5, Android ID, VAID, AAID, and your MID (for MIUI systems)

OPPO Push SDK

Functional module: push notification

Purpose of use: used to push device change information and some user operation information

Information collection details: your device-related information (Serial Number, User ID, Android ID, Google Advertising ID, mobile phone Region settings, device model, mobile phone power, mobile phone operating system version and language), application information that uses push services (APP package Name and version number, running status), push SDK version number, network-related information (P or domain name connection result, current network type), message sending result, notification bar status (notification bar permission, user click behavior), lock screen status ( Whether to lock the screen, whether to allow the lock screen)

VIVO Push SDK

Functional module: push notification

Purpose of use: used to push device change information and some user operation information

Details of information collection: device and application information: including the version number of the operating system, application information, device identifier (SIM, mobile country code and mobile network number of vivo Android devices) and mobile operators during your use of vivo devices and services , language, system settings system, device and application data

We will conduct strict security inspections on the system program interface (API) and software development kit (SDK) for authorized partners to obtain personal information, and agree on strict data protection measures with authorized partners to ensure that they comply with our agreement and this Agreement. The collection and processing of your personal data is regulated by the Privacy Policy.

... (other potential partners involved in personal data processing activities)

Government agencies, regulatory agencies, etc.: If any applicable law or response to legal procedures requires the disclosure of personal data, we will learn about the basis for the disclosure from specific law enforcement agencies, and on the basis of ensuring that the disclosure is safe and legal, we will provide the law enforcement agencies with the principle of minimum necessity. provide information;

Commercial transactions: When involving mergers, acquisitions, bankruptcy liquidation, asset transfers or similar transactions, if personal data transfers are involved, we will require new companies and organizations that hold your personal data to continue to abide by the requirements and commitments of this privacy policy and security measures, for example, it will not exceed the above-mentioned purpose of using personal data, otherwise we will require the company or organization to ask you for authorization again;

6. How your personal data is transferred outside the EU/EEA

Due to the normal operation and maintenance of this application, the service providers we entrust need to remotely access your personal data from other countries or regions outside the EU/EEA (including China), and the protection level of personal data in these countries or regions may be Not EU/EEA. In order to fully protect the security of your personal data, we have signed a standard agreement on cross-border data transmission as the corresponding transmission mechanism. You can obtain the corresponding transfer agreement text by contacting us.

7. What rights do you have

According to relevant laws and regulations, you have the following rights with respect to your personal data:

(1) Right to know and access: You have the right to know about our processing of your personal data and have the right to access such personal data;

(2) Right to rectification: If your personal data changes, please inform us in time. You have the right to request to update or correct inaccurate or incomplete personal data; you have the right to change or delete your personal data, registration information, untie third-party accounts (Apple ID, WeChat, QQ), cancel system location authorization, camera And storage permissions, but it should be noted that deleting relevant information and canceling relevant permissions may also delete any information you have stored in the system and affect the use of related functions, and you must bear the corresponding risks.

(3) Right to erasure: You have the right to request erasure of your personal data when processing it is no longer necessary for the purpose for which we collected or processed it;

(4) Right to data portability: You have the right to request that we transmit personal data to you or another controller in a structured, general-purpose, machine-readable, and technically feasible manner;

(5) Right to restrict processing: If we no longer need to process your personal data but you need such data related to legal claims, or if we have illegally processed your personal data but you do not ask us to delete such data , you have the right to restrict the processing of your personal data by us while requesting data correction or objecting to data processing. When you exercise this right, we will continue to store your personal data and only with your consent and only for the purpose of establishing, exercising or defending legal claims, protecting the legal rights of others or for important public interest purposes only when it is processed;

(6) The right to complain to the supervisory authority: If you have any objection to our data processing activities and this policy, you have the right to lodge a complaint with the supervisory authority in your country or region.

We guarantee that you can legally exercise the relevant rights described in this article by contacting us or through settings and other means. Please note that we may ask you to verify your identity and request before taking further action on your request. Generally, we will not charge you any fees unless the request exceeds the usual requirements. If you have any questions, please feel free to contact us.

8. How we protect children's personal data

Our products and services are primarily intended for adults. We will not intentionally collect personal data from children under the age of 14 without the consent of the child's parents or guardians. For children's personal data collected with the consent of parents or guardians, we will only use or disclose such data in strict compliance with the relevant requirements of GDPR with the explicit consent of parents or guardians. If we find that we have collected personal data from children without prior verifiable parental or guardian consent, we will take relevant steps to delete the relevant personal data as soon as possible.

9. How to update this policy

We may update this Privacy Policy from time to time. If this privacy policy is revised, we will promptly publish the latest version in a prominent position on this webpage. If there are major changes to this policy, we will provide you with more prominent ways to notify you, such as emails, text messages, website pop-ups, etc.

10. How to contact us

If you have any comments, suggestions or questions about this policy, or have requests and inquiries about your personal data, you can contact us in the following ways. In principle, we will reply within 30 days.

contact details:

E-mail: cdz13332945939@163.com

Tel: 13332945939

Address: Tuobang Industrial Park, Liyuan Industrial Zone, Shiyan Street, Baoan District, Shenzhen

Thank you for taking the time to learn about our Privacy Policy